CPHQ EXAM QUESTIONS FEE | RELIABLE CPHQ TEST FORUM

CPHQ Exam Questions Fee | Reliable CPHQ Test Forum

CPHQ Exam Questions Fee | Reliable CPHQ Test Forum

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The Certified Professional in Healthcare Quality (CPHQ) is a globally recognized professional certification offered by the National Association for Healthcare Quality (NAHQ). The CPHQ Certification Exam is designed to validate the professional expertise and knowledge of healthcare quality professionals. It is considered as a benchmark for healthcare quality professionals to showcase their skills and competencies in the field.

NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q393-Q398):

NEW QUESTION # 393
During the course of a root cause analysis, the team found the following Items contributed to the error:
* Fatigue and stress leading to Inattention
* Pressure to accomplish more tasks In the same amount of time
* The equipment was designed for right-handed staff
Which of the following best describe these types of causes?

  • A. production pressure
  • B. errors of omission
  • C. normalized deviance
  • D. human factors

Answer: D

Explanation:
Human factors in healthcare refer to the study of how humans interact with elements in a system, such as equipment, tasks, and environment, and how these interactions affect their behavior and performance12. The goal of human factors engineering is to optimize human performance, health, and safety2.
In the context of the question, the causes of the error identified during the root cause analysis are all related to human factors:
Fatigue and stress leading to inattention: This is a psychological factor that can significantly affect a person's ability to perform tasks effectively and safely. Fatigue and stress can impair cognitive functions such as attention, decision-making, and reaction time1.
Pressure to accomplish more tasks in the same amount of time: This is an organizational factor that can create a stressful work environment, leading to rushed work, shortcuts, and mistakes1.
The equipment was designed for right-handed staff: This is a design factor that can affect the usability and safety of equipment. If equipment is not designed to accommodate the needs of all users, it can lead to errors and accidents1.
These factors are all part of the human factors framework, which emphasizes the importance of designing systems and processes that take into account human capabilities and limitations2.
Reference:
1: Human Factors in Healthcare - NHS England
2: Human Factors in Healthcare | SpringerLink
4: Certified Professional in Healthcare Quality Detailed Content ... - NAHQ


NEW QUESTION # 394
An outpatient medical clinic wants to test whether a relationship exists between two factors: lack of available transportation and the number of times patients do not keep appointments. Which of the following tools should be used?

  • A. scatter diagram
  • B. control chart
  • C. Pareto chart
  • D. histogram

Answer: A

Explanation:
* A scatter diagram is a graphic representation of the relationship between two variables12. It is used to test a theory that the two variables are related and to assess the strength, trend, and shape of that relationship2.
* A Pareto chart is a type of bar chart that shows the frequency or impact of different causes or problems in descending order, along with a line graph that shows the cumulative percentage of the total3. It is used to identify the most significant factors among a large number of potential causes or problems3.
* A control chart is a type of line chart that shows how a process changes over time, with upper and lower limits that indicate the range of acceptable variation4. It is used to monitor and control a process and to detect special causes of variation that may indicate problems or improvement opportunities4.
* A histogram is a type of bar chart that shows the frequency distribution of a single variable in a data set5. It is used to summarize and display the shape and spread of the data and to identify outliers or gaps5.
* Based on these definitions, the best tool to use for the outpatient medical clinic's purpose is a scatter diagram, as it can show whether there is a relationship between lack of available transportation and the number of times patients do not keep appointments, and how strong or weak that relationship is. The other tools are not suitable for this purpose, as they do not show the relationship between two variables. References: 1: Scatter Diagram | Digital Healthcare Research 2: Scatter Plot - Clinical Excellence Commission 3: Pareto Chart | Institute for Healthcare Improvement 4: Plotting basic control charts: tutorial notes for healthcare practitioners 5: Histogram | Institute for Healthcare Improvement


NEW QUESTION # 395
A quality improvement team develops a new procedure for improving timeliness in reporting urgent lab results to inpatient units. Prior to implementing the new procedure, the team wants to identify any potential deviations from the desired procedure. Which of the following tools should the team use to identify potential deviations?

  • A. interrelationship diagram
  • B. matrix diagram
  • C. process decision program chart
  • D. run chart

Answer: C

Explanation:
Explanation: A process decision program chart (PDPC) (D) identifies potential deviations by mapping process steps and contingency plans before implementation. Run charts (A), interrelationship diagrams (B), and matrix diagrams (C) are less suited for pre-implementation risk analysis. NAHQ highlights PDPC for proactive planning.
NAHQ CPHQ Study Guide, Performance and Process Improvement Section,"Process Decision Program Chart for Risk Identification"; NAHQ CPHQ Practice Questions, Quality Improvement Tools.


NEW QUESTION # 396
A healthcare organization had three medication incidents associated with narcotics. None of the events led to permanent loss of function or death, but could be considered near misses. Which of the following would be the best tool to use to identify influencing factors?

  • A. proactive risk assessment
  • B. root cause analysis (RCA)
  • C. nominal group technique
  • D. report from electronic health record (EHR)

Answer: B

Explanation:
In the case of three medication incidents involving narcotics that were near misses, the best tool to identify influencing factors is a Root Cause Analysis (RCA). RCA is a systematic process used to investigate and understand the underlying causes of adverse events or near misses. The goal is to identify contributing factors and underlying system issues that need to be addressed to prevent future occurrences. RCA is particularly suited for situations where an incident has already occurred and the organization needs to understand how and why it happened.
* Report from electronic health record (EHR) (A): While EHR data can provide useful information, it is not a tool for identifying root causes of incidents.
* Proactive risk assessment (C): This would be more appropriate before incidents occur, not after near misses.
* Nominal group technique (D): This is a group decision-making process and is less suited for detailed analysis of incidents compared to RCA.
References
* NAHQ Body of Knowledge: Root Cause Analysis in Incident Investigation
* NAHQ CPHQ Exam Preparation Materials: Incident Analysis Tools
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NEW QUESTION # 397
Using the Information below, which patient population Is at the highest risk tor tailing?

  • A. needs help with toileting
  • B. falls prior to admission
  • C. uses a cane
  • D. has problems sleeping

Answer: B

Explanation:
* The question is asking which patient population is at the highest risk for falling.
* By analyzing the provided table, it can be observed that patients who had "falls prior to admission" have the highest number of falls after admission (30 patients) compared to other categories.
* This data indicates that having a history of falls before being admitted increases the risk of falling again.
* Although I don't have direct access to external websites including NAHQ, it's generally understood in healthcare quality and safety that a history of falls is a significant risk factor for future falls. This is likely supported by resources and documents on patient safety and fall prevention available on professional healthcare quality websites.


NEW QUESTION # 398
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